Policy

A Prineville Reservoir Home, Mt Hood Vacations, owners and agents cannot guarantee your stay until the deposit is received. We are not responsible for rates published in third-party sites. The rates above are the current rates and are subject to change without notice, although any pre-existing reservation will be honored.

We accept VISA, MasterCard and American Express. Thirty percent (30%) of your estimated total cost will be charged when making reservations to confirm your dates. The remaining balance of seventy percent (70%) will be due on or before 30 days prior to your arrival. If there are changes to the initial credit card provided, guest is responsible for providing a current, active credit card number for final charges and the Security Deposit.

A $50 service charge and 4% Credit Card Processing Fee will be deducted from any monies paid for a canceled reservation. Your Initial Payment and Final Payment may be refundable. This means that if you cancel your reservation after your Initial Payment or after your Final Payment has been received by Agent, your payment(s) is refundable ONLY IF we are able to re-book your nights, in which case your monies paid will be refunded LESS a $50 processing fees and any and all Credit Card processing fee for the monies received toward your rental incurred by Agent.

Check-in time is 4pm. We do have arrangements for late check-ins, so please let us know in advance if you will need a later check-in.

Check-out time is 11am.

To help ensure the cleanliness of A Prineville Reservoir Retreat, we request that no outdoor footwear be worn inside. There is a tiled entrance area and Mud/Ski Room upon entering and we thank you for removing all outdoor shoes when inside.

We do not allow using any scented candles or incense - thank you for respecting this.

Soaps, Linens and towels are provided for the number of people on your reservation.

The kitchen is fully equipped including china, flatware, glassware and barware, pots and pans, Cuisinart, Kitchenaid, Blender, serving pieces, salt and pepper and some spices. We do not provide any food. If there is food left in the refrigerator or cupboards we do not guarantee it in any way.

High-Speed Internet, WiFi, TV's, DVD, and Local and Satellite programming are provided.

Due to events beyond our control, please note that not all cell phone carriers receive a signal on the property. You are in the desert! For your convenience, you may dial locally at no charge.

Only adults are allowed to operate the fireplace. Each person must read the instructions provided before using the fireplace. The fireplace has a remote control for starting and will shut down after 6 hours of uninterrupted use.

Camping in RV's, campers, trailers is available on the grounds of A Prineville Reservoir Home, ONLY with prior written approval and additional per person fees paid. Abuse of this policy will result in the termination of your reservation.

There is much wildlife in the area. Be sure to clean the BBQ after each use. Do not to leave any food out. Make sure garbage can lids are securely closed, or the deer, cougars, neighborhood dogs or raccoons may be visiting you.

SMOKING IS STRICTLY PROHIBITED IN A Prineville Reservoir Home AND ON THE PROPERTY. You will be charged for ANY additional cleaning if smoking is done in the home.

A Prineville Reservoir Home is wonderful for all ages, but we do not rent to people less than 25 years of age.

A Prineville Reservoir Home has a strict NO PET Policy.

A Prineville Reservoir Home does allow outdoor fires in designated areas during the designated burning period, typically October 1 to June 30. Only off-site firewood is allowed (and typically available at the Prineville Reservoir State Park. Please do not burn any wood or debris found on property. Please do not cut down any trees for firewood. Violations will result in forfeiture of deposit.

The renter agrees to use the property in the manner for which it is intended. The renter will not bother neighbors, or infringe on other guests rights, enjoyment or use of property. In respect to neighbors we request quiet time, between 9 PM - 8 AM.

The renter shall not have more people stay overnight, other than those listed on the original reservation.

A Prineville Reservoir Home is designed for guests who are able to respect the peace and quiet of the environment and be considerate of the home and the surroundings.

Guest Safety:
We make every reasonable effort to ensure guest safety at A Prineville Reservoir Home. However this is a natural environment, with natural walking areas and some fairly intense weather at times. During high winds and storms please stay within the home or on the main areas of the property and watch for falling or loose trees and branches. We do not recommend walking the property at night since you will not be able to see a fallen or falling tree limb.

Thank you. We look forward to welcoming you to our Prineville Reservoir Home!

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